Our vision is ‘Tennis Opened Up’, and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.
The LTA’s Customer Strategy team is at the heart of growing tennis and padel in Britain. We make the sport accessible, engaging and memorable for fans, players, competitors, coaches, venues and our wider workforce.
As a CRM Executive (internal title: Customer Engagement Executive) you’ll support the delivery of multi-channel campaigns that directly impact the experiences of millions of people across the UK. This is a role with real responsibility from day one, helping ensure every communication is timely, relevant and engaging to our audiences.
You’ll join an established, supportive CRM team within a data-driven, customer-centric organisation with market-leading digital capabilities. We combine insight, creativity and collaboration to transform the tennis and padel experience today, while future-proofing it for years to come.
This is an ideal role for someone eager to learn, grow and build hands-on experience in CRM and digital marketing in a fast-paced, purpose-driven environment.
Interview Timelines
Please note, the application window for this role closes at midnight on Sunday 15th February 2026.
We reserve the right to close the job advert early or extend the advert depending on the volume of applications we receive.
First stage interviews will take place via Microsoft Teams on Friday 20th, Monday 23rd, and Tuesday 24th February 2026.
Final stage interviews will take place in-person at the National Tennis Centre on Monday 2nd March 2026.
Our Support to You
When applying for our roles, you will be asked as part of our application process if you require any adjustments or support during the recruitment process. Adjustments could include extra time for assessments, interview questions in advance, alternative formats for materials or wheelchair access. Any information you provide will be treated in confidence and only used to make sure you have the best possible experience with us.
If you have any specific questions regarding your application or if anything’s unclear at all, please contact our recruitment team by emailing [email protected]
Life at the LTA
The LTA, through its vision 'Tennis Opened Up', is committed to creating an inclusive environment where all colleagues feel included and a strong sense of belonging. We particularly welcome applications from people from ethnically diverse communities, deaf and disabled people, members of the LGBTQ+ community and people with lived experience of the UK's many and varied communities.
Read some of our colleague testimonials below and find out more here
“As a new mum, I’ve appreciated the LTA’s newly enhanced benefits, which have supported me during maternity leave and in my return to work. In total, I have been with the LTA for four years and love the diversity of my role.”
“Everyone's respected in terms of the culture, ethnicity, and the background, so you don't feel inequal in any capacity. I remember how supportive my team had been during Ramadan, being fully understanding of its requirements and flexible with my work schedule.”
“As a new starter at the LTA, my experience has been overwhelmingly positive. Being a tennis fan, I was excited to join the organisation, and from day one, I’ve been impressed by everyone’s dedication to our mission of 'Tennis Opened Up', as well as promoting diversity, inclusion, and sustainability.”